Responsible Gaming

At PC888 Responsible Gaming — Safe and enjoyable gaming

Gaming should be entertainment, not stress. PC888 believes every player deserves a safe, controlled, and enjoyable experience. Our responsible gaming tools and guidelines are here to keep you on the right track.

Important Notice

Gaming is never a source of income. Only wager money that you can afford to lose without it affecting your daily life.

Need help?

Our responsible gaming team is available 24/7 to support you.

1. What is responsible gaming and why does it matter

Responsible gaming means playing in a way where you stay in control, maintain boundaries, and treat gaming as a form of entertainment — not a source of income. At PC888, responsible gaming is central to everything we do.

Online gaming is growing rapidly in popularity across Bangladesh, attracting everyone from young adults to older players who are now engaging with online betting and casino games. Without the right knowledge and awareness, though, gaming can sometimes become a problem. That's why PC888 is committed to encouraging a responsible gaming culture among all its users.

The core goal of our responsible gaming policy is to let you enjoy gaming while ensuring it has no negative impact on your personal, family, or financial life. PC888 believes a happy player is always a responsible player.

Please note: With the right mindset and sensible betting habits, gaming can be a great source of entertainment. That's the experience PC888 wants to give you.

2. PC888's Responsible Gaming Core Policy

PC888 operates under a clear set of policies designed to protect every player. The core pillars of our responsible gaming commitment are:

  • Transparency: Full information on game rules, winning odds, and risks is provided.
  • Control: Players can set their own betting and time limits.
  • Protection: Actively supporting players who may be at risk.
  • Prevention: Keeping minors away from gaming.
  • Support: Directing problem players toward professional support.
  • Fairness: Ensuring a fair and transparent gaming environment.

These policies are not just on paper — they are built into every PC888 product and service. Our commitment to responsible gaming is an inseparable part of our brand identity.

Please note: Gaming is a probability-based form of entertainment. Every outcome is random, and previous results have no effect on future ones. No strategy or system can guarantee long-term winnings.

3. Protection Tools & Management

PC888 provides players with a range of powerful protection tools they can manage on their own. Using these tools is essential to ensuring a responsible gaming experience.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit. Once set, this limit prevents you from spending beyond your budget.

Session Time Limit

Set a time limit for each gaming session. Once the time is up, the system will automatically alert you and, if needed, end the session.

Cooling-Off Period

You can put your account on a temporary break for any duration from 24 hours up to 30 days. During this time, logging in will not be possible.

Bet Limit

Set a maximum bet amount per wager or per game session. This protects you from sudden, large losses.

Loss Limit

Set the maximum amount you're willing to lose within a given period. Once you hit that limit, gaming will automatically stop.

To set up your tools: Go to your account settings and set these limits under the "Responsible Gaming" section. Limits can be lowered at any time, but increasing them requires a 24-hour waiting period.

4. Assess Yourself

The questions below will help you honestly assess your own gaming habits. If you answer "yes" to more than one, consider reaching out for support.

01

Have you ever spent more than your budget and regretted it afterward?

02

Do you feel the urge to keep playing in order to recover your losses?

03

Has gaming caused tension in your relationships with family or friends?

04

Do you feel uncomfortable or anxious when trying to stop gaming?

05

Have you ever borrowed money or cut back on essential expenses because of gaming?

06

Do you hide from family how much time or money you spend on gaming?

07

Do you turn to gaming to escape stress or feelings of frustration?

If the answer is yes: This may be a sign of concern. Please contact [email protected] or consider using the self-exclusion option.

5. Self-Exclusion Process

Self-exclusion is the most powerful step you can take toward responsible gaming. If you feel that gaming is getting out of your control, you can choose to block yourself from PC888 entirely for a set period of time.

1

Go to Account Settings

Log in and go to the "Responsible Gaming" or "Account Settings" section.

2

Select the Self-Exclusion option

Choose from 6 months, 1 year, 5 years, or permanent exclusion.

3

Verify identity

Your identity must be verified for security purposes.

4

Exclusion will take effect

Your account will be fully deactivated within 24 hours of the request.

5

Reactivate

After the set period ends, your account can be reactivated following a 7-day cooling-off period.

Important: Any attempt to open a new account during a self-exclusion period is automatically detected and blocked by our system. This decision may be the best step you can take for yourself.

6. Protection of Minors

PC888 strictly prohibits anyone under 18 from accessing its gaming platform. Protecting minors is the top priority of our responsible gaming policy.

  • Age verification is mandatory at the time of registration.
  • Age must be verified with a government-issued ID during the KYC process.
  • Suspicious accounts are investigated and closed if necessary.
  • Parents can install parental control software on their child's device.
  • If you suspect a minor is accessing gaming content, please notify us immediately.
A note for parents: If your child uses your device, please log out of your account and keep your password secure. If you have any concerns, contact us at [email protected].

7. Professional Support & Contact

Problem gambling is a recognized mental health condition, and seeking professional help is not a sign of weakness. PC888 is committed to guiding its users toward the right support.

If you or someone you know is struggling with gaming addiction, don't hesitate to reach out to our Responsible Gaming team. Our trained staff will provide confidential guidance and point you in the right direction.

  • Email Support: [email protected] — response within 24 hours.
  • Live Chat: 24/7 support available.
  • Confidentiality guaranteed: Your information will be kept completely confidential.

PC888's Safe Gaming Features

The features PC888 offers to ensure a responsible gaming experience.

Smart Deposit Limits

Set daily, weekly, and monthly deposit limits. No transactions beyond your budget are possible, keeping your finances protected.

Session Timer

Set a time limit for each gaming session. When the time runs out, the system will notify you automatically and close the session.

Self-Exclusion System

Take a break from PC888 for a set period of time. Options range from 6 months to permanent exclusion.

Age Verification System

Strict age verification is enforced during registration and KYC. Minors will not be able to access the platform under any circumstances.

Real-Time Alerts

If unusual betting patterns are detected, the system will immediately alert you and recommend using our responsible gaming tools.

24/7 Support Team

Our responsible gaming specialists are available around the clock to help. Reach out to us with any concern.

Of help Contact for Continue

Live Chat

Talk to our responsible gaming specialists in real time, 24/7.

Email Support

[email protected] — share your concerns with complete confidentiality.

Read FAQ

Visit our detailed FAQ section for answers to common questions.

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About Us

Learn more about PC888's responsible gaming commitment and mission.

Learn more →

Responsible Gaming Questions about

Log in, go to Account Settings, and find the "Responsible Gaming" section. From there you can set deposit limits, session timers, loss limits, and cooling-off periods. For any assistance, reach out via live chat.

Yes. Once the chosen period ends and a 7-day cooling-off period has been completed, your account can be reactivated. However, if you opt for permanent self-exclusion, that decision cannot be reversed.

No. Lowering a limit takes effect immediately. However, increasing a limit is subject to a 24-hour waiting period. This protects you from impulsive decisions.

Absolutely not. PC888 strictly does not allow anyone under 18. Age verification with a government-issued ID is mandatory during registration and KYC. Any suspicious accounts are investigated and closed.

Contact PC888 directly via live chat or at [email protected]. Our trained team will provide the guidance you need and, where appropriate, connect you with a professional counselor. All information is kept strictly confidential.
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Play responsibly, Enjoy the experience

Join PC888 and enjoy the best entertainment in a safe gaming environment. Use our tools to set your own limits and stay in control.

18+ only. Play responsibly. Gaming is for entertainment — not a source of income.

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